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  Ordering Information
  • How do I place an order?
  • Our Römer&Bechtel online store accepts credit card (Visa/Mastercard/American Express/Discover) through PAYPAL account.
    There is no surcharge for using your credit card to make purchases at Römer&Bechtel online store.
    Please be sure to provide your exact billing address and telephone number when typing your information in our shopping cart.
    Incorrect information may cause a delay in processing your order.

  • Is my information secure at our online store?
  • Yes, we offer you ultra-secure facilities to give you complete confidence in our site.
    We are committed to protecting your privacy online, such as online ordering, order status, account and email information.

  • How do I cancel an order?
  • To request cancellation, please call our customer service by email info@roemer-bechtel.com Please have your order number to be cancelled.

  • How do I return an order?
  • Römer&Bechtel products are fully guaranteed and we will repair or replace any products that are not performing to your satisfaction without charge.
    Damage due to misuses is not covered.
    Please include the following information with your return:
    1. Order number from the shipping label ot your confirmation email
    2. Product description or model number
    3. Reason for return (defective or non-defective)

    Please send returns to:
    Samson Bright Room 1008-9, Tower A, Hunghom Comm. Ctr., 39 Ma Tau Wai Rd, Hung Hom, Kowloon, Hong Kong
    Attn: Repair department